Privacy Policy

1. Who We Are

Seran Home Automation is a smart home and building automation company based in Bengaluru, Karnataka, India. Our registered office is at:

We are the data controller for all personal information collected through this website (www.seranhome.com) and through our service enquiry process.

2. Data We Collect

Information you provide directly

• Name, email address, and phone number (from our contact and consultation forms)
• Project details such as property type, size, location, and budget preferences
• Messages or enquiries you send us via our website, WhatsApp, or email
• Newsletter subscription email address

Information collected automatically

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring website
• Cookies and similar tracking technologies (see Section 5)

Information from third parties

• If you contact us via WhatsApp, your WhatsApp profile name and number are visible to us
• If you interact with our social media pages, those platforms may share basic profile data with us in accordance with their own policies

3. How We Use Your Data

We use your personal information only for the following purposes:

• To respond to your enquiries — contacting you about your consultation or project request
• To provide our services — site surveys, proposals, installation, and after-sales support
• To send marketing communications — with your consent, we may send newsletters, promotions, and smart home guides. You may opt out at any time.
• To improve our website — analysing usage patterns to make our website more useful and intuitive
• To comply with legal obligations — maintaining records for GST, contractual, and regulatory purposes

4. Data Sharing

We do not sell or rent your personal data. We may share it only in the following limited circumstances:

• Service providers — trusted third-party tools such as our CRM, email platform, and analytics provider, bound by data processing agreements
• Legal requirements — if required by Indian law, court order, or government authority
• Business transfers — in the event of a merger or acquisition, your data may transfer to the new entity under the same privacy protections

All third-party service providers we use are contractually required to handle your data securely and only for the purposes we specify.

5. Cookies & Tracking

Our website uses cookies — small text files stored on your device — to improve your experience. We use:

• Essential cookies — required for the website to function (e.g. form session state). These cannot be disabled.
• Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics). These are only set with your consent.
• Marketing cookies — used to show relevant ads if you have consented. We use Google Ads remarketing.

You can manage or disable non-essential cookies at any time through your browser settings. Disabling analytics cookies will not affect your ability to use the site.

6. Data Security

We take the security of your personal data seriously. Our measures include:

• SSL/TLS encryption for all data transmitted through our website
• Access controls ensuring only authorised Seran personnel can view client data
• Regular security reviews of our website and data storage systems
• Secure deletion of data that is no longer required

While we implement industry-standard safeguards, no method of transmission over the internet is completely secure. If you believe your data has been compromised, please contact us immediately.

7. Your Rights

Under applicable Indian data protection law (IT Act 2000 and the Digital Personal Data Protection Act 2023), you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent — opt out of marketing communications at any time by emailing us or clicking "Unsubscribe" in any email
• Grievance redressal — raise a complaint with our designated grievance officer

To exercise any of these rights, contact us at privacy@seranhome.com or call +91 99864 80485. We will respond within 30 days.

8. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy:

• Enquiry data — retained for 2 years from last contact, unless a project commences
• Client project data — retained for 7 years for contractual and warranty purposes
• Newsletter subscriptions — retained until you unsubscribe
• Website analytics — aggregated data retained for 26 months

9. Children's Privacy

Our website and services are intended for adults (18 years and over). We do not knowingly collect personal data from children. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email.

We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.